Last Modified on April 1, 2023

OWNER & DATA CONTROLLER

www.ecscomfort.com is a website owned by Environmental Controls & Service Inc. (based in Lebanon County, Pennsylvania, USA) . This privacy policy has been written to explain how Environmental Controls & Service Inc. (the Company) uses personally identifiable information obtained through this website. Personal identifiable information (or PII), as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

While our intent is not to use any information that we obtain outside of the context in which it was intended to be used, we ask that you read this privacy policy carefully to clearly understand what information we collect, how we collect it, how we use it, and how we protect or otherwise handle your Personally Identifiable Information.

What Personal Information Do We Collect from Visitors To Our Website?

When you use our website, you may be asked to enter your name, e-mail address, mailing address, or telephone number. You may also be asked for information about a business for which you are looking to obtain services. PII may also include cookies, usage data, and passwords.

When Do We Collect Information?

We may collect information from you in a variety of ways, but our primary method of collecting information is through a webform. We also may collect information from you when you submit a review of our company on a third-party website such as Google or Facebook that is connected to our website.

How Do We Use Your Information?

We may use the information we collect from you when you complete a form, leave a review, maneuver through the website, or use certain features of the website in the following ways:

• To improve our website to serve you better.
• To administer a contest, promotion, survey, or other feature on the website.
• To ask for ratings or review of services or products.
• To follow up with you after corresponding with us from a live chat, e-mail, direct mail, display advertising, or telephone inquiry.
• To process your subscription to a newsletter.
• To provide you with information that you requested for our products or services.
• To carry out our obligations under any contracts that may arise between you and the Company.
• To interact with social networks and platforms via widgets and share bars.
• To allow for registration and authentication to any affiliate portals and membership areas.
• To allow access to third party services.
• To interact with live chat platforms.
• To carry out commercial affiliation (e.g. display ads).
• To manage our user database.
• To ensure that content is presented in the most efficient manner for you and your computer.

How Do We Protect Your Information?

• We have an SSL certificate installed on our website to help protect the information you provide
• We limit the information we ask of you to non-financial and non-health information
• We allow you to contact us using offline methods
• We utilize a web hosting service which regular scans our website for vulnerabilities and malware

Do We Use Cookies?

Yes. We do use cookies. Cookies are small files that a site or its service provider transfers to your computer through your web browser that enables the website or the service provider's system to recognize your browser and capture and remember certain information. You may disallow cookies in your browser and still visit our website. You may find, however, that not all the features work the same way as if you had allowed cookies.

We use cookies to do the following specifically:

• Track the effectiveness of our advertising campaigns
• Compile aggregate data about site traffic and site interactions
• We may also use a trusted third-party service to track this information on our behalf (such as Google Analytics)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies. You make these changes through your browser settings.

What Type of Cookies Do We Use?

Strictly Necessary Cookies

These cookies are essential to enable you to browse the Site and use its features. We use cookies to save your sessions, your login details, and other information necessary to perform your requests, and to carry out other activities that are strictly necessary for the operation of this Site, for example in relation to the distribution of traffic. We use cookies to save browsing preferences and to optimize your browsing experience.

Analytics Cookies

These cookies collect information about your use of the Site, such as for instance, browsing actions, and patterns, the date and time of your visit, the pages viewed, your traffic pattern through the Site.

Through the collection of this information, we can monitor and analyze web traffic to the Site. User behaviors may be recognized, collected, and/or tracked.

We may use Google Analytics to monitor and analyze web traffic to the Site. Google utilizes the data recognized, collected, and/or tracked on the Site to prepare reports on traffic activities.

This integration of Google Analytics anonymizes your IP address.

Google may use the information recognized, collected, and/or tracked to personalize the ads of its advertising network and may share the information recognized, collected, and/or tracked with other services.

Security Cookies

These cookies are essential to our security features. These cookies allow us to detect malicious activities or activities in breach of our terms of use.

Customization Cookies

These cookies allow the Site to save information and details such as your username to optimize your experience on the Site and provide personal features.

Social Media Cookies and Pixels

These cookies allow you to share your activity on the Site on social media such as Facebook, LinkedIn, and Twitter, or other external platforms directly from the Site.

Cookies may still be recognized, collected, and/or tracked on the pages where buttons, widgets, or other applications are installed, even when you do not actively use it.

The interaction and information recognized, collected, and/or tracked through the Site are always subject to your privacy settings for each social network and external platform.

You are encouraged to refer to the privacy policy of the relevant social network or external platform and to log out from the respective network or platform to make sure that the information collected on the Site is not tracked back to your profile.

Facebook Like button and Facebook social widgets

The Facebook Like button and Facebook social widgets are applications allowing interaction with the Facebook social network.

Twitter Tweet button and Twitter social widgets

The Twitter Tweet button and Twitter social widgets are applications allowing interaction with the Twitter social network.

YouTube Video Widget

YouTube is a video sharing website that allows this Site to incorporate video content on its pages and posts.

Live Chat Platform

This application allows you to interact with a third-party live chat platform directly from the Site, e.g. to get in contact with the Site support or customer care service.

This application may recognize, collect, and/or track browsing and usage information on the pages where it is installed, even if you do not actively use it. If you do actively use it, your live chat conversation may be logged or recorded.

Social Media Pixels

We reserve the right to use social media pixels. These pixels allow social media such as Facebook to track visitors to external websites to tailor their advertising activities to target users while browsing their social media network. For information regarding these pixels, you are encouraged to refer to the privacy policy of the relevant social network.

Facebook Pixel

Facebook pixel connects the activity performed on the Site with the Facebook advertising network, including Instagram and Audience ads.

Targeting or Advertising Cookies

These cookies record your browsing actions and patterns on the Site, such as among others, the pages you have visited and the links you have followed. The information recognized, collected, and/or tracked by these cookies is used to make our Site and the advertising displayed by way of links or banners on the Site more relevant to your interests. For the same purpose, this information may also be shared with third parties, such as for example, Google AdSense, Mediavine, Monumetric, Medianet, AdThrive, and similar.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include our website hosting partners or other parties who assist us in conducting our business or serving our users as long as they agree to keep the information confidential. We may also release the information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility for the content and activities of those third-party sites and cannot be accountable for them. We do seek to protect the integrity of our site and welcome any feedback about these sites.

Opting Out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternately, you can visit the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

California Online Privacy Protection Act

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously
• Once this privacy policy is created, we will add a link to it on our home page
• Our Privacy Policy link includes the word "privacy" and can easily be found on the page specified above

You Will Be Notified of any Privacy Policy Change

Updates to our Privacy Policy will be updated to our Privacy Policy Page

You Can Change Your Personal Information

• By e-mailing us
• By mailing us
• By calling us

How Does Your Site Handle Do Not Track Signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does Your Site Allow Third-Party Behavioral Tracking?

We allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under the age of 13 years old

Fair Information Practices

In order to comply with Fair Information Practices, we will take the following responsive action, should a data breach occur:

• We will notify users via in-site notification within 7 business days

CAN SPAM Act

We collect your e-mail address to send information, respond to inquiries, and/or other requests or questions.

To follow CANSPAM, we agree to the following:

• Not use false or misleading subjects or e-mail addresses
• Identify the message as an advertisement (if applicable) in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third-party e-mail marketing services for compliance, if applicable
• Honor opt-out or unsubscribe requests quickly
• Allow users to unsubscribe from receiving future e-mails by clicking the link within the e-mail or by e-mailing us at info@noacol.com at which time we will promptly remove you from ALL correspondence

GDPR COMPLIANCE

Data Storage

Your personal data may be transferred to, and will be stored at, a destination outside the European Economic Area (“EEA”).

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Lawful Basis of Processing Personal Data Under the GDPR

We may process personal data relating to users if one of the following applies:

• users have given their consent for one or more specific purposes;
• provision of data is necessary for the performance of an agreement with the user and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which we are subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
• processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Data Retention

We process and store your personal data for as long as required by the purpose for which they have been collected, therefore:

• personal data collected for purposes related to the performance of a contract between us and the user will be retained until such contract has been fully performed;
• personal data collected for the purposes of our legitimate interests will be retained as long as needed to fulfill such purposes;
• we may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn;
• we may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, personal data will be deleted and some of your rights (i.e. the right to access, the right to erasure, the right to rectification and the right to data portability) cannot be enforced after expiration of the retention period.  You may find specific information regarding your rights within the relevant section of this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

Data Processing Officer

c/o ECS Comfort Heating & Cooling

33 E Main St

Palmyra PA 17078

(717) 689-5372

www.noacol.com

Last Modified: April 1, 2023